What Is Your Returns Policy?
14-DAY EASY RETURNS*
Simply return any unwanted items in the condition you received them by using our Returns Page and we will gladly refund them.
- All products – 14 Days to refund except made-to-order products (Solar, Isothermic, Blade, Winter Covers)
- All returns made will have the shipping costs at the customer- Any initial shipping costs are not refunded
- Orders placed using a discount code are eligible for store credit only
What is your warranty policy?
Skordis Hydrodynamics Ltd offers a range of warranties dependent on product, brand and manufacturer, these warranties are applicable on all products from the date of purchase against manufacturing defects. Our warranty policy does not cover reasonable wear and tear or misuse of products, however, we use consideration when dealing with warranties, so if you’re not sure, get in touch via contacting us with your order details.
Each manufacturer may have different warranty periods or service standards for faulty items and the common warranty period is between 1 to 2 years depending on the product.
I've deleted the email that had my invoice in it, what do I do?
Just message our friendly customer service team, and we will be able to re-send it to you.
I've received a faulty item, what do I do?
In the event you have received a defective item, please contact us immediately with the following information:
– Your order number
– Which item is damaged
– A description
– Photographic evidence
If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.
Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
I've received the wrong item, what do I do?
In the unlikely event you have received the wrong item, please contact us immediately with the following information:
– Your order number
– The name of the item you did not receive
– The name of the item you received in it’s place
– A photograph of the item you have received
Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction.
Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.
You may be required to return the incorrect item back to us, but a member of the customer support team will advise you if/how to return the item